Returns & Refunds
3 Days Checking, Replacement, and Return Policy
chinahut.pk believes in making online shopping a phenomenal experience centered around you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at chinahut.pk,
“If you’re not happy, we’re not happy.”
That’s why we have our famous 3-days Checking, Replacement, and Return Policy.
What is it?
Though you won’t ever need it, our 3-days Replacement, Checking & Return Warranty is a service we created in order to provide you with complete peace of mind. You have 7 days, that’s 72 hours, to check your product for any unlikely issues.
In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product for you right away.
Return Policy in Case of Damaged Goods
Unfortunately, fragile items are sometimes damaged in shipping.
We ask you to report to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging. Just take a picture or short video of the damaged product and send it to our official WhatsApp number or through Email. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.
If you receive a product that has broken glass or a dented shade and reports it within 24 hours, we will provide replacement glass or shade at no additional charge. If you wish to return a product that was received with broken glass or a dented shade, the standard return policy will apply.
Once you notify us that your product was damaged, chinahut will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Then you will receive a label from our customer care then you have to take the printout of the label and attach it to the parcel. Typically the shipper will be dispatched to pick the item up for inspection and processing. We’ll need your help in making it available for pickup on the scheduled date and time. When we receive the parcel, we will replace your parcel and this will take 3 to 4 working days.
In case if you want a refund when we receive the item we will refund you through JazzCash and Meezan Bank account.
chinahut Refund Policy:
In case you want to return an item and want a refund due to any of the conditions mentioned below. You just have to inform our customer care then you will receive a label from our customer care and you have to take the printout of the label and attach it to the parcel. Typically the shipper will be dispatched to pick the item up for inspection and processing. When we receive the item in the condition we have sent, we will properly refund you through Jazz cash or Meezan Bank Account.
The process of refund is:
1. Contact our Customer Care Representative.
2. CCR will send a label.
3. Receive a label from CCR and attach its print out to the parcel.
4. The rider will be dispatched to pick the Item.
5. You will receive a refund through Jazz cash or Meezan Bank Account.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund against your order, then shipping costs could not be refunded only product prices refunded.
Exchanges (if applicable).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Care Representative.
chinahut.pk replacement policy is valid for the following situations/circumstances:
- In case you have received the wrong product.
- In case the product delivered to you has some defect or issue.
However, to complete the replacement of your product, the product should be:
- Undamaged, unused, and in the condition in which it was received(fragile items are not included)
- The parcel contains its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
- None of the items mentioned above, including the product itself, is defaced or marked in any way, shape, or form.
If you would like any further clarification about our return & replacement policy, feel free to contact us at 0322-6000550 or email us at firstname.lastname@example.org